The following are known fixes to resolve issues with Internet Explorer (IE). FenMark does not guarintee or warrant that the fixes below will resolve issues with IE; use at your own risk.

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First, if there is a network administrator for your company, then please do not implement any of the fixes below. Instead, please contact your administrator to report any issues with IE.

If you would like to watch a video deminstrating the changes below, then please click on Watch on Youtube.

Fix 1: Please verify that ADOBE Shockwave IE pluggin is installed on your computer. Click on the following link to verify ADOBE Shockwave IE pluggin is installed, Click here to test!

If ADOBE Shockwave is not installed, then click on the approprate download button.

ADOBE Shockwave 32bit.
ADOBE Shockwave 64bit.

Fix 2: If fix 1 above did not allow the videos to play, then make the following change to the registry. Click on the start button and in the search field type in the word, regedit, and click on regedit.exe at the top of the search window. This will open the register edit program. Look for the folder HKEY_CLASSES_ROOT and click on the triangle to expand the folder. Scroll down to the folder named '.wmv' (without the single quotes) and click on it. On the right side of the window look for the name 'some_name.backup'. Where 'some_name' may be any named program such as VLC.backup.

If you see a backup, then goto Fix 2a below, if not, then goto Fix 2b below.

Fix 2a: Double click on the name 'some_name.backup' and type in the editing window 'WMP11.AssocFile.WMV' (without the single quotes) and press the enter key. Verify you typed the correct name. It must appear exactly like the following between the single quotes; 'some_name.backup   REG_SZ   WMP11.AssocFile.WMV' . You must have the capital letters in the exact same manner. Now, look for the name 'Content Type'. If you do not find it, then create it by doing the following:
First, click on the file .wmv to highlight it;
Second, on the tool bar click on 'Edit', then select 'New' and click on 'String Value'. Now type in the highlighted box the words 'Content Type' (without the single quotes) and press the enter key. Double click on the new entry 'Content Type' and type in the editing window 'video/x-ms-wmv' (without the single quotes) and press the enter key. Verify you typed the correct name. Is must appear exactly like the following between the single quotes; 'Content Type   REG_SZ   video/x-ms-wmv' . You must have the capital letters in the exact same manner. If you find you need to change your entry just double click on the approprate Name such as 'Content Type' and make the approprate changes. Now skip to the last paragraph to save and exit.

Fix 2b: Double click on the name '(Default)' and type in the editing window 'WMP11.AssocFile.WMV' (without the single quotes) and press the enter key. Verify you typed in the correct name. It must appear exactly like the following between the single quotes; '(Default)   REG_SZ   WMP11.AssocFile.WMV' . You must have the capital letters in the exact same manner. Now, look for the name 'Content Type'. If you do not find it, then create it by doing the following:
First, click on the file .wmv to highlight it;
Second, on the tool bar click on 'Edit', then select 'New' and click on 'String Value'. Now type in the highlighted box the words 'Content Type' (without the single quotes) and press the enter key. Double click on the new entry 'Content Type' and type in the editing window 'video/x-ms-wmv' (without the single quotes) and press the enter key. Verify you typed the correct name. Is must appear exactly like the following between the single quotes; 'Content Type   REG_SZ   video/x-ms-wmv'. You must have the capital letters in the exact same manner. If you find you need to change your entry just double click on the approprate Name such as 'Content Type' and make the approprate changes.

Save and exit; close the window. Now you must re-start the computer to test and verify the archived videos play.

Fix 3: If IE still will not play the videos, then it is recomended you install a different more stable browser. Please see below for links to install an excelent free alternet browser.

FenMark Media recommends switching to a more stable browser such as Firefox (preferred), Safari or Google Chrome which are all free of charge to download.

 the latest free version of Firefox.
 the latest free version of Safari.
 the latest free version of Google Chrome.